Social Media Specialist

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Social Media Specialist

Job Category: Design
Job Type: Full Time
Job Location: Dubai
Experience: 1-3 years

Job description:

  • Handling customer complaints within pre-agreed SLA’s
  • Identify, evaluate and monitor relevant social media channels
  • Manage social media properties such as Facebook, Instagram and twitter
  • Responsible for responding to all Customer inquiries on Social Media
  • Work closely with Sales team for delivery of customer orders.
  • Communicating Social media reports and analytics.
  • Reporting of Social media tools technical bugs and improvements to Social Media Manager, to be integrated in Social media tools improvement plan.

Requirements:

  • At least 1-3 years’ experience in handling Social Media Channels.
  • Agree to work on shift basis.
  • Arabic is a must.
  • Good command of English Language.
  • Travel & Tourism background is preferable.

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